Resume
Work
Experience
2022 - Present
UX Researcher
Meta | Friends from the City (CMS)
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At Meta: Led UX research to improve the Stories and Reels experience for creators, uncovering needs that informed new features and enhanced creative expression.
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At CMS QPP: Partnered with policy and product teams to reduce burden for healthcare providers, improving the beneficiary experience with the Quality Payment Program.
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At CMS (current): Researched employee workflows to design AI- and ML-driven tools that improved access to information and boosted productivity across teams.​
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2019 - 2022
Market Researcher
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Delivered high-volume research across diverse industries, moderating dozens of studies and adapting quickly to client needs in fast-paced consulting environments.
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Managed end-to-end research design, including writing discussion guides, coordinating with recruiting, facilitating sessions, and synthesizing findings into client-ready reports.
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Applied a wide range of qualitative methods such as Jobs-to-Be-Done interviews, ethnographies, focus groups, in-depth interviews, diary studies, classroom-style exercises, card sorts, and co-creation workshops to uncover insights and guide strategy.
2017-2019
Innovation Communications and Research Intern
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At Allianz: Supported global teams in the Digital Factory by leading workshops and creating change management communications that helped digitize services across departments and regions.
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At HYVE Innovation: Conducted user research for a leading automotive brand, uncovering insights that shaped improvements to in-car parking and navigation experiences.
Education
2016-2019
Technische Universität München | M.Sc. Consumer Science
Studied Consumer Science at the Technical University of Munich — a unique, interdisciplinary program that combines management, social sciences, and technology to develop deep expertise in consumer behavior and global, digital contexts.
2012-2016
Miami University |
Bachelor's of Science, Marketing
Earned a Bachelor’s degree in Marketing, building a strong foundation in consumer behavior, communication, and market research.
Skills
& Expertise
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Culturally adaptive researcher, with international work experience and frequent travel that sharpened cross-cultural awareness and the ability to connect with diverse user groups.
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Active leader in the research community, volunteering with QRCA and its Young Professionals group, including co-organizing the Young Professionals Grant to support emerging talent.
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Collaborative partner to design teams, with beginner-level design skills that enable effective wireframing, prototyping feedback, and cross-functional communication.
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Proficient with research and AI platforms such as Dovetail, UserTesting, Optimal Workshop, Miro, Figma, and ChatGPT — leveraging tools to analyze data, synthesize insights, and share findings effectively.